1. Introduction

This Cookie Policy explains how We've Got The Key Limited ("we", "us", or "our") uses cookies and similar technologies on our website.

Our website uses cookies to:

• Ensure the site functions properly.
• Improve your browsing experience.
• Analyse traffic and usage patterns.
• Support our online payment and authentication systems.

By continuing to use our website, you consent to our use of cookies in accordance with this policy.

2. What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and actions over time. Cookies can be:

• Essential – required for the site to function.
• Analytical/performance – used to measure how visitors interact with the site.
• Functional – used to remember preferences.
• Marketing – used for advertising and tracking purposes.

3. Types of cookies we use

(a) Essential cookies

These cookies are required for basic site functionality, including:

• Logging in and maintaining sessions (WordPress core cookies)
• Processing payments (Stripe)
• Handling form submissions (OTP verification, quote or contact forms)
• Without these cookies, parts of the site may not work correctly.

(b) Analytics and performance cookies

We may use Google Analytics or similar tools to collect anonymous usage data to help improve our site.

These cookies tell us things like which pages are most popular, how visitors find our site, and how long they stay.

(c) Functional cookies

These cookies are used to remember your preferences (for example, cookie consent, location selections, or form progress).

(d) Third-party cookies

Some third-party services used on this website may set their own cookies, such as:

• Stripe Checkout – for secure payment processing.
• Google Maps or reCAPTCHA – for maps display and spam prevention.
• Tawk API – for integrated chat and session tracking.

These providers have their own privacy and cookie policies.

4. Managing cookies

You can manage or delete cookies at any time using your browser settings.

Most browsers allow you to:

• Block all cookies.
• Delete existing cookies.
• Configure cookie preferences per website.

Please note that disabling essential cookies may affect website functionality, such as login or payment completion.

For detailed information on controlling cookies, visit:
https://www.aboutcookies.org

5. Updates to this Cookie Policy

We may update this Cookie Policy periodically to reflect changes in technology or regulation.

Please check this page occasionally for the latest version.

Last updated: 14 October 2025