Booking Disclaimers - We've Got The Key

You are booking an all-keys-lost or non-runner vehicle service.
Where We provide services for vehicles without functioning keys or a known starting condition (“non-runners”):
Our technician will program and hand over a coded key. Once this is done, our service is considered complete, even if the vehicle does not start;
You acknowledge that key programming may not guarantee a successful start due to potential underlying or pre-existing vehicle issues outside our control;
We accept no liability for issues outside the scope of programming, including but not limited to auction history, long/short-term disuse, vehicle modifications, vehicle failing to start, loss or damages from pre-existing unrelated faults (e.g. electrical faults, long/short-term disuse, modifications, or auction history);
If any post-service issues arise, contact us in line with our warranty policy;
Refunds are not available for special-order keys, as they are made specifically for the vehicle; and
Upfront payment is required, and cancellations will incur a fee of £100+VAT together with any parts already ordered or used in relation to the service, unless otherwise agreed at the time of booking.

You are booking a non-destructive vehicle entry service.
Our locksmith will attempt entry by picking the lock using non-destructive techniques.
However, we cannot guarantee entry will be successful if the lock is seized, damaged, aftermarket, or in poor condition.
In these cases, our technician will discuss alternative solutions with you on-site, including airbag and rod method.
A call-out fee may apply if the service cannot be completed due to such lock conditions.
Upfront payment is required, and cancellations will incur a fee of £100+VAT together with any administration already incurred in relation to the service, unless otherwise agreed at the time of booking.

You are booking a spare key programming/cloning service.
The service requires access to your vehicle and your existing key.
If your current key is damaged, intermittent, or unreadable, this may prevent successful programming or cloning.
In such cases, our technician will explain your options on-site.
Cancellation charges will apply once parts or services have been ordered (see Clause 12).

You are booking a diagnostic inspection/service visit.
A fixed diagnostic/call-out fee of £100+VAT is payable.
This fee is non-refundable if the underlying issue is caused by vehicle faults, modifications, or conditions outside our control.
Where parts are required, these will be quoted separately and charged in addition to the diagnostic fee.
Cancellation charges may apply if you cancel after the booking has been processed (see Clause 12).

Areas We Cover